Rimrock is unmatched in customer service and employee training, raising the industry bar on personal service to keep your products in peak working condition.

As a Rimrock client, you'll have a personal technology consultant as your single point of contact for service and support. This Avaya-trained professional can answer any questions you have and help you get the most out of your new system. You also have immediate 24-hour online support through our customer-centric website.

Our support teams are extremely knowledgeable about Avaya products and services. We pride ourselves on being prompt, professional and passionate about our products and services, based on this simple philosophy...

Great Products + Extraordinary Service = Loyal Customers

Our clients and service teams are supported through a centralized call center run through our website. Clients are given a User ID and password so that they can securely access their account at any time, day or night. They are able to submit service requests, track requests, and view their past account history.

Clients can still reach us toll-free at 1-800-RIMROCK during the following hours: